For questions about products and how to choose the right PPE, click here

Why don’t I see products?

It may be that there are no products currently available for purchase in that product category. Please select a different product category to view available products.

I want to change my password.

If you would like to change your password, access the Project N95 login page as usual then click on “Set/Reset my password.” You will be prompted to enter the email address associated with your account, and an email with instructions for resetting your password will be sent to you.

Do you ship to PO Boxes?

Yes. Shipments to PO Boxes are fulfilled by UPS Surepost.

Where do you ship products to?

Due to complicated international regulations regarding the site of PPE products, Project N95 is unable to ship to locations outside of the United States. Project N95 currently supports shipping to the lower 48, Alaska, Hawaii, and Puerto Rico.

How long will it take to receive my order?
Shipping time varies and depends on a number of factors including your location. You will receive an estimated delivery date at the time you place your order. Please keep in mind that shipping delays are increasingly common throughout the U.S. for all products, not just medical equipment and PPE.

Returns
Project N95 can only accept returns of defective merchandise. No refunds will be required if a request is made more than 5 business days following Buyer receipt of the goods, or for open or used products.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will provide you with instructions for how to return items from your order.

I have a question about using the Marketplace that isn’t answered here.
We’re happy to help! Contact Us at info@projectn95.org or (205) 528-3060 during our normal business hours, 9AM to 5PM EST.

Frequently Asked Questions for Healthcare Workers

I need more information about N95 respirators.
N95 respirators reduce the amount of (potentially viral) particles inhaled and expelled by their wearers. N95 respirators are tested and approved by the US National Institute of Occupational Safety and Health (NIOSH), and they have been found to have a filtration efficiency of 95% or more against non-oily particles.

I need more information about isolation gowns.
Surgical isolation gowns are used when there is a medium to high risk of contamination and a need for larger critical zones than traditional surgical gowns. All areas of the surgical isolation gown except bindings, cuffs, and hems are considered critical zones of protection and must meet the highest liquid barrier protection level for which the gown is rated. All seams must have the same liquid barrier protection as the rest of the gown.

The FDA recognizes the consensus standard for liquid barrier protection levels of the Association of the Advancement of Medical Instrumentation. The standard describes the barrier protection levels of gowns intended for use in health care facilities and specifies test methods and performance results necessary to verify and validate that the gown provides the defined levels of protection:

• Level 1: Minimal risk, to be used, for example, during basic care, standard isolation, cover gown for visitors, or in a standard medical unit
• Level 2: Low risk, to be used, for example, during blood draw, suturing, in the Intensive Care Unit (ICU), or a pathology lab
• Level 3: Moderate risk, to be used, for example, during arterial blood draw, inserting an Intravenous (IV) line, in the Emergency Room, or for trauma cases
• Level 4: High risk, to be used, for example, during long, fluid intense procedures, surgery, when pathogen resistance is needed or infectious diseases are suspected (non-airborne)

I need more information about face shields.
A face shield is a device used to protect the user's eyes and face from bodily fluids, liquid splashes, or potentially infectious materials. Generally, a face shield is situated at the crown of the head and is constructed with plastic to cover the user’s eyes and face.

How are the products offered in the Project N95 Marketplace vetted?
Our Sourcing Team is committed to approving suppliers that can supply quality products. We follow a multi-step process that focuses on verifying suppliers and vetting the products offered in our Marketplace.

What size N95 mask should I order?
The Makrite N95 respirator is available in size M/L, and size Small to fit a variety of face shapes and sizes. The approximate sizing details are below:

• Medium/Large Makrite surgical N95 respirator:
-Length (left to right): 144mm
-Width (top to bottom): 117mm
-Depth: 53mm
• Small Makrite surgical N95 respirator:
-Length (left to right): 134mm
-Width (top to bottom): 114mm
-Depth: 48mm
  The N95 size M/L is the standard size respirator, and the Small is a slightly smaller, more fitted version for smaller face shapes. If you're having difficulty choosing which shape is best for you, measure from the middle of the bridge of your nose, to the bottom of your chin with a soft measuring tape. Then, choose the size closest to your measurements, based on the top to bottom measurements above.

What do the different regulatory statuses mean for different products?
See this page for more information on regulatory statuses.

This page: https://www.projectn95.org/regulatory

What information do you have on N95 respirators versus KN95 masks?
Surgical N95 respirators and contractor-grade N95 respirators (NIOSH certified) are the preferred mask for those individuals working with COVID-19 patients. These respirators (also referred to as N95 “masks”) are in very short supply due to the global nature of the pandemic.

KN95 masks are manufactured to the Chinese standard GB2626. These masks have some similar performance characteristics to N95 respirators but are different from FDA-cleared surgical N95 respirators and NIOSH-approved N95 respirators.

KN95 masks are subject to FDA Emergency Use Authorizations which are updated as needed by FDA.

Important: In some instances, KN95 manufacturers may label their product as not for healthcare use in order to meet Chinese export restrictions. Be sure to confirm certification statuses on the website of the regulatory association.

I have a question about your product offering that isn’t answered here.
We’re happy to help! Contact our Frontline Team at frontline@projectn95.org or (202-849-9858) during our normal business hours, Monday to Friday, 9AM to 5PM ET

Frequently Asked Questions for Non-Healthcare and Essential Workers

How do I determine which type of mask is best for me?
The best mask for you depends on your intended use. For non-healthcare settings, there are several options that can limit the spread of the virus while also providing a level of protection for the wearer. We have several of those options available in the Project N95 Shop.

With any mask or respirator, fit is important. Select a size to eliminate gaps at the side of your face, around your chin, and under your eyes. Considering the appropriate level of protection based on your setting, and taking into account user preferences can improve the effectiveness of a mask.

Which is better -- a pleated face mask or an KN95 respirator?
KN95s that have been vetted are listed in Appendix A of the U.S. Food and Drug Administration's (FDA’s) Emergency Use Authorization for Authorized Imported, Non-National Institute for Occupational Safety and Health (NIOSH) Approved Respirators Manufactured in China. These vetted KN95s provide more protection than a pleated surgical mask. They are designed to fit tightly against the wearer’s face and should therefore let in less air and provide better protection than a standard surgical mask.

Not all KN95 are approved by the FDA and they may not provide the same level of protection from particulates.

Pleated masks are commonly sold in many grocery stores and pharmacies. Many of these masks are not made to a regulatory or industry standard and there is no verifiable information as to how well they filter particulates. These are typically called “face masks” or “non-medical masks.” Before you buy at retail examine the packaging and notice if there is regulatory or industry standard marked on the box.

Surgical masks look essentially the same as “face masks” or non-medical masks but are different because they are manufactured to a regulatory standard and have been shown to effectively filter small particles.

Surgical masks also provide the wearer protection against large droplets, splashes, or sprays of bodily or other hazardous fluids and also protect others from the wearer’s exhalations.

What is the difference in protection between level 1 and level 3 surgical masks?
There are three levels of ASTM masks -- Levels 1, 2, and 3; practically speaking most surgical masks are either Level 1 or Level 3. Surgical masks are assessed using American Society of Testing and Materials American Society of Testing and Materials (ASTM) Standards.

(When choosing surgical masks, look for the ASTM rating on the box to ensure claims made regarding filtration and fluid resistance are valid.)

Some of the key measures are:

• Particle filtration efficiency — measures the percentage of particles larger than 1 micron that are filtered by the mask.
• Bacterial filtration efficiency —measures how well the mask filters out bacteria when challenged with a bacteria-containing aerosol. The test measures the percentage of bacteria greater than 3 microns that are filtered by the mask.
• Fluid resistance — measures the resistance of the mask to penetration by high velocity synthetic blood. This is more important for healthcare practitioners who work where heavy to moderate amounts of fluid, spray, and/or aerosols are produced such as during surgery or other medical procedures.
• Breathability — measures the face masks’s resistance to airflow to assess breathability. Lower breathing resistance indicates better comfort.

Measure	Standard	ASTM Level 1 Mask	ASTM Level 3 Mask
Particle Filtration Efficiency 1 micron	ASTM F2299	≽95%	≽98%
Bacterial Filtration Efficiency 3 micron	ASTM F2101	≽95%	≽98%
Fluid Resistance	ASTM F1862	Lower (80 mmHg)	Higher (160 mmHg)
Breathability	MIL-M-36954 C: ΔP	<4 mm H20Lo	<5 mm H20

How do I know your KN95 works, when I hear about so many fakes on the market?
The KN95s we offer at Project N95 have been vetted using the same standards we use for products we offer to our healthcare buyers, and are listed in Appendix A of the U.S. Food and Drug Administration's (FDA’s) Emergency Use Authorization for Authorized Imported, Non-NIOSH Approved Respirators Manufactured in China.

What type of protection does a KN95 have? Are KN95s safe and do they protect?
All KN95s offered through Project N95 are covered under the FDA Emergency Use Authorization for Manufacturers of Imported, Non-NIOSH-Approved Disposable Filtering Facepiece Respirators manufactured in China (EUA).

Not all KN95s on the market meet these FDA standards and may not provide the same level of protection. KN95s are the Chinese market’s version of the U.S. N95. The specific KN95s that meet the FDA EUA standards have a 95% filtration rate similar to N95s.

KN95s provide more protection than a surgical mask because they are designed to fit tightly against the wearer’s face and should therefore let in less air and provide better protection than a standard surgical mask.

Can surgical masks be reused?
No, this is not recommended. According to the Centers for Disease Control (CDC), surgical masks “are designed for single-use and will deteriorate with prolonged use, exposure to moisture and exposure to standard levels of disinfection such as chemicals, heat, and radiation”.

Can KN95s be reused?
No, this is not recommended.

Should I wear a cloth mask over the surgical masks or KN95s?
While not required, extra layers from a cloth mask may provide a tighter fit or more protection.

By making these masks available to me, are we taking away needed supply from frontline healthcare workers?
There is sufficient supply of any items that we are offering to non-health workers. Some items such as N95s and medical grade gloves are in short supply nationwide, so Project N95 is only offering these to healthcare workers.